My video is stuck on "Processing"
Last updated: October 17, 2026
Don't worry! Processing times can vary depending on a few factors. Here's what might be happening and what you can do.
Common Reasons for Longer Processing
- ✓ Long videos take longer: We process every single frame to extract GPS data and detect laps. A 30-minute session will naturally take longer than a 5-minute one.
- ✓ System might be busy: When many users are uploading at the same time, videos are processed in the order they arrive.
- ✓ Manual review needed: Occasionally, videos need a quick manual check from our team to ensure quality results.
What You Can Try
First, give it a little time. Expect about a minute of processing per lap. 360 footage takes longer because it is stitched first.
- ☐ Check back in 15 minutes, grab a coffee, review your session notes, and come back
- ☐ Refresh the page, sometimes the status updates don't appear until you reload
- ☐ Check your email, we'll send you a notification when processing is complete
When to Contact Support
If it has sat on "Processing" for much longer than the session length would suggest, something might be wrong. Reach out and we'll look.
Pro tip: Include your video name or upload time when contacting support, it helps us find it faster.
Still need help? Our team is here for you.
Contact Support