My video is stuck on "Processing"
Last updated: January 30, 2026
Don't worry! Processing times can vary depending on a few factors. Here's what might be happening and what you can do.
Common Reasons for Longer Processing
- ✓ Long videos take longer — We process every single frame to extract GPS data and detect laps. A 30-minute session will naturally take longer than a 5-minute one.
- ✓ System might be busy — When many users are uploading at the same time, videos are processed in the order they arrive.
- ✓ Manual review needed — Occasionally, videos need a quick manual check from our team to ensure quality results.
What You Can Try
First, give it a little time. Most videos process within 5-15 minutes, but some can take up to 30 minutes.
- ☐ Check back in 15 minutes — grab a coffee, review your session notes, and come back
- ☐ Refresh the page — sometimes the status updates don't appear until you reload
- ☐ Check your email — we'll send you a notification when processing is complete
When to Contact Support
If your video has been stuck on "Processing" for more than 30 minutes, something might be wrong. Reach out to us and we'll investigate immediately.
Pro tip: Include your video name or upload time when contacting support — it helps us find it faster.
Still need help? Our team is here for you.
Contact Support